Refund Policy

We want you to be happy with ReceptionSit. Here's exactly how cancellations and refunds work — no surprises.

1. Monthly subscription

ReceptionSit plans are billed monthly at $249–$1199/month through our secure payment provider. Your subscription renews automatically each month on the same billing date. You receive a receipt for every charge.

2. Cancel anytime

You can cancel at any time from your account page — click "Cancel subscription" on the agent you want to stop.

After you cancel, your agent stays active until the end of the current billing period. You will not be charged again after that date. Cancellation is not an instant shut-off — you keep the service you already paid for.

3. No partial refunds

We do not provide refunds or credits for unused time in a billing period. If you cancel mid-month, your agent remains active through the end of that month, but no refund is issued for the remaining days.

4. Receipts & billing support

Payment receipts and invoice downloads come from our payment provider. For payment method changes, use the link in your receipt email. For billing questions, contact support@receptionsit.com.

5. Duplicate or erroneous charges

If you believe you were charged in error or charged twice, email support@receptionsit.com with your payment receipt. We will investigate and refund any confirmed duplicate charge.

6. How to cancel

1. Sign in and go to your account.
2. Find the active agent and click "Cancel subscription".
3. Confirm — you and our team receive a cancellation email.

Your agent stays live until the billing period ends. See also our Terms of Service.

7. Contact

Billing questions: support@receptionsit.com.