# Refund Policy — ReceptionSit

Last updated: June 2026

We want you to be happy with ReceptionSit. Here's exactly how cancellations and refunds work — no surprises.

## 1. Monthly subscription

ReceptionSit plans are billed monthly at $249–$1,199/month through our secure payment provider. Your subscription renews automatically each month on the same billing date. You receive a receipt for every charge.

## 2. Cancel anytime

You can cancel at any time from your [account page](https://www.receptionsit.com/account) — click "Cancel subscription" on the agent you want to stop.

After you cancel, **your agent stays active until the end of the current billing period**. You will not be charged again after that date. Cancellation is not an instant shut-off — you keep the service you already paid for.

## 3. No partial refunds

We do not provide refunds or credits for unused time in a billing period. If you cancel mid-month, your agent remains active through the end of that month, but no refund is issued for the remaining days.

## 4. Receipts & billing support

Payment receipts and invoice downloads come from our payment provider. For payment method changes, use the link in your receipt email. For billing questions, contact support@receptionsit.com.

## 5. Duplicate or erroneous charges

If you believe you were charged in error or charged twice, email support@receptionsit.com with your payment receipt. We will investigate and refund any confirmed duplicate charge.

## 6. How to cancel

1. Sign in and go to [your account](https://www.receptionsit.com/account).
2. Find the active agent and click "Cancel subscription".
3. Confirm — you and our team receive a cancellation email.

Your agent stays live until the billing period ends. See also our [Terms of Service](https://www.receptionsit.com/terms-of-service).

## 7. Contact

Billing questions: support@receptionsit.com

HTML: https://www.receptionsit.com/refund-policy